Help centre

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• How do I join a team?

  There are two ways onto a team, and both need the other side to agree. You apply. Open Teams, find the team, and use Apply. You can also apply from Settings → Team, which shows a Browse teams card when you are not on a team for that game yet. The team's owner or admins then approve or reject your application from their team card in Settings → Team. Applying sends no message, so there is nothing to write. They invite you. A team owner, co-owner or admin can search for you by in-game name or display name and send an invite. You will get a notification, and the invite also waits for you in Settings → Team under Team invitations, where you can accept or decline it. Before either can complete you need a game profile for that team's game — see "Set up your game profile". And you can only be on one team per game at a time, so leave your current team for that game first.

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• Who can invite, approve and remove people on a team?

  A team member has two separate things: an access role, which decides what they may do, and roster labels like captain, coach, player, substitute, manager, analyst or strategist, which describe what they do in game. The access roles are owner, co-owner, admin, member and viewer. Owners, co-owners and admins can send invites and approve or reject applications. Removing a member is narrower: only the owner or an admin can do that. Only the owner can transfer ownership of the team. If you see an Invite button but the action fails, that is this difference showing: the button appears a little more widely than the permission actually reaches.

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• Set up your game profile before joining a team

  A game profile is your identity for one game: your in-game name, your account or player ID, and usually a server or region. You set one up per game in Settings → Game. You need a game profile for that game before you can join a team for it. Applying without one is refused with "Game profile required to join team", and an invite you accept without one is refused the same way. Creating your own team does not require one, but joining someone else's does. If your account or player ID is refused because it already exists, read "My Account ID is already taken".

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• How do I leave a team?

  Go to Settings → Team and use Leave team on your team card. Your membership is removed straight away, and there is no waiting period before you can join another team. If you are the owner you cannot simply leave. You either transfer ownership to another active member first, or disband the team. Disbanding a team that has already played in a tournament keeps the team's record and removes its members; disbanding a team with no tournament history deletes it outright. Leaving a team is not the same as leaving a tournament that team is registered in — see "I left my team during a tournament".

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• What happens if I leave my team and join another during a tournament?

  Your team membership and your place on a tournament roster are two different things, and this is where it usually goes wrong. Leaving your team in Settings → Team does not take you off a tournament roster you are already on. Someone who can edit that team's roster has to remove you. Until they do, you are still listed there, and whoever adds you to the new roster will see a warning saying you are still on the previous one. To be added to the new team's roster you must first be an active member of that team in Settings → Team, and not still be on another team for that game. Rosters can be edited freely only up to the point where the first result of the tournament's opening stage is recorded. After that, changes are only possible while the organizer has a transfer window open — and inside a window, adding a player creates a transfer request the organizer has to approve. What you already played stays where it was played: results and stats already recorded stay with the team you played them for, and nothing is moved across. Your MMR is yours rather than the team's, so changing teams does not reset it. While a tournament you are a confirmed participant in is running, your game profile for that game may also be locked — see "Why can't I change my in-game name?". Ask the organizer before you move. Several parts of this are their call rather than the platform's.

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• When can a tournament roster still be changed?

  Roster editing applies to team tournaments. A roster can be edited freely until the first game result of the opening stage is recorded. Once that first result exists, roster editing closes, and it reopens only while the organizer has a transfer window open. Outside a window, the answer is no — including for the organizer, until they open one. Inside a transfer window the two directions are not the same. Taking a player off the roster or changing their role takes effect immediately; adding a player creates a transfer request that the organizer has to approve. Windows can also cap how many players may move in or out per team. The people who can edit a team's tournament roster are: whoever registered the team, the team's owner or co-owner, anyone carrying a manager, captain or coach label on the team, and anyone set as captain or coach on that tournament's roster. If you need a change after the lock, ask the tournament organizer. Opening a transfer window is theirs to decide.

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• Why can't I change my in-game name right now?

  When you play your first game of a tournament, the platform records the in-game name, account ID and server you played under. That is what keeps results attached to the right person afterwards. While that tournament is still running and you are still a confirmed participant, your game profile for that game is locked and cannot be edited. You will see a message naming the tournament, and the save is refused. The lock is per game: a lock from a Mobile Legends tournament does not stop you editing your Valorant profile. The lock is temporary. It lifts when the tournament ends. Tournament organizers can also turn the lock off for their tournament if a change genuinely has to happen — that switch is theirs, and it is the only way to edit a locked profile, so ask the organizer rather than support. Lane or role selections are not part of the lock and can still be changed.

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• My Account ID is already taken

  Each game's account or player ID can only sit on one Espodium account. If you try to save one that another account already holds, the save is refused with "Account ID … already exists". Almost always this means you have two Espodium accounts: an older one that already carries that game account, and the one you are signed in to now. Your in-game name on its own is not the blocker — the account or player ID is. Nobody can move a game account between Espodium accounts from the app, and support cannot edit your profile for you either. What support can do is move everything from the old account onto the one you want to keep. Open a support request and include the email address of the old account if you know it, or its in-game name, plus which game it is for. The team will confirm both accounts belong to you before anything is moved.

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• I forgot the email or password of my old account

  If you still have the email address, use the password reset on the sign-in page — that is the fastest route and no one needs to be involved. If the email itself is gone, so is password reset, and this becomes a support job. It is a common one: people create a second account, then find their game account, team history and tournament results are all attached to the first. Support can move everything from the old account onto the account you want to keep — results, teams, tournament history and the game profile. Open a support request and include the old account's email if you remember any part of it, the in-game name you used, and the game. A human reads it and will confirm both accounts are yours before moving anything. I cannot make that change myself, and nothing in the app will do it for you.

• How do I register for a tournament?

  Open the tournament page and use its registration action. In a solo tournament you register yourself. In a team tournament, any active member of the team can submit the registration and pick the roster — captain, main players, substitutes, coach — within the roster sizes that tournament allows. Whoever submits it is recorded as the registrant. Registering is a request, not a place in the bracket. A free tournament puts your entry on the organizer's list to approve. A paid one is approved by the organizer first and then waits for payment; your entry is confirmed once the payment goes through. You need a game profile for the tournament's game before you can register, and registration closes at the deadline on the tournament page. Some tournaments also ask for identity details, and some are limited to certain countries. Fees, deadlines, roster sizes and capacity are set per tournament by its organizer and shown on the tournament page. If the page and this answer disagree, the page is right.

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• How does MMR work?

  MMR is a skill score that moves after every eligible game. It compares how you actually did against how you were expected to do, then adjusts for things like your own contribution and how established your rating is. Solo, duo and team MMR are separate tracks, and a result in one does not move the others. MMR is calculated per game rather than per match, and only counts when a match is finalized and passes the eligibility checks. A few things that surprise people. Beating a much weaker opponent gains little, and a poor-quality win can gain almost nothing. New players move faster, because the system is still finding their level. Teammates in the same win can gain different amounts. MMR belongs to you, not to your team, so changing teams does not reset it. You need at least ten eligible games in professional tournaments before your MMR is shown publicly.

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• Do I need a paid membership?

  No. You can sign up for tournaments on their own. Membership is optional and adds extras like ad-free browsing. Silver and above remove ads while you are signed in. Your resume already captures your profile and your Espodium tournament participation automatically; Silver and above unlock custom resume achievements and teams, and Gold and above unlock a custom resume theme and layout. To cancel, change plan, update your payment method or see past invoices, use Manage billing in Settings. Supporter subscriptions for streamers are a separate thing and are not included.

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• How do payments work?

  There are two separate payment paths, and they are not the same account. Platform membership is a monthly subscription billed through Stripe. You cancel or change it from billing in your settings. Tournament entry fees and event tickets go through CHIP, which covers cards and e-wallets, and some tournaments also accept a manual bank transfer where you upload the receipt and the organizer verifies it. Refunds for tickets are handled by the event organizer, not automatically. A refunded ticket is voided and can no longer be used for entry.

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• Where are my event tickets?

  Your tickets live in the app under My tickets. There is no ticket email — the app is where they are. After you buy, you get a notification that your tickets are ready, and each ticket has its own page showing the event, date, venue, your name, the ticket number and a QR code. At the door, staff scan that QR code, or type the ticket number if scanning is not working. Online events show a join action instead of a QR code. If you paid by bank transfer, your tickets are issued once the organizer has checked your receipt, not immediately. Refunds are handled by the event organizer. A refunded ticket is voided and cannot be used for entry.

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• Turning notifications on or off

  Notification settings live in Settings → Notifications. There are two layers. First, push is per device: you turn it on for each device you want notifications on. Second, you can switch push off for individual categories — mentions and replies, announcements, your teams, tournaments, organizing, payments and tickets, support, and everything else. Switching a category off only stops the push. The notification still appears in your notifications list as normal. On iPhone, notifications only work if you add Espodium to your home screen first and open it from there — that is an Apple restriction, not a setting we control.

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• How does fan voting work?

  Anyone signed in with a profile set up can vote, and one account gets one allowance. How many votes you get, whether they refresh weekly or last the whole poll, whether you can put several votes on the same name, and when results become visible are all set per poll by the organizer. The poll itself tells you which rules apply, and the FAQ on the poll card is generated from that poll's actual settings. While a poll or week is still open you can take your votes back and spend them again. Once a week is over, the votes counted into that week's standing are final. Some polls let you buy extra votes with coins, up to a limit the organizer sets.

• How do I register as an organizer and run my own tournament?

  There is no separate organizer application and no approval queue. Anyone with an account can host: you create a tournament and you are its organizer from that moment. Start at the host page for what running an event involves, then use Create your tournament. You choose the game, the format — single elimination, double elimination, round robin or Swiss, with optional group stages that feed a playoff — whether entry is solo or by team, roster limits, country eligibility, the schedule and the registration deadline. Hosting is free. If you charge an entry fee it is collected through the platform and paid out to you. Every tournament you publish gets its own results pages, standings that update as scores land, a general chat room anyone can read and a participants room for the people who registered. If you are an esports organisation, a league or a venue wanting to bring a whole season or a recurring circuit across, ask for a person from the Help button in the chat panel and the team will take it from there.

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• Can we collaborate, sponsor or partner with ESPODIUM?

  Yes. Brand sponsorships, media and content collaborations, venue partnerships, community cross-promotions and organisation tie-ups all go to the same place. Open the Help button in the chat panel, ask to talk to a person, and say who you are, what you have in mind and roughly when. That opens a private thread with the team, so nothing has to be repeated and the whole conversation stays in one place. You can also email support@espodium.com. Bring the specifics if you have them: your organisation, the games and regions you work in, your audience, and what you are proposing. A proposal with numbers gets a straight answer faster than one without. Partners already working with us are listed on the partners page. If what you want is to run tournaments here rather than to partner on them, you do not need us at all — hosting is open to everyone and free.

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• How do I reach a human?

  Open a support request from the help centre. It creates a private conversation between you and the Espodium team, and everything you send stays in that thread so nothing has to be repeated. One request is open at a time. When it is resolved you can open another. For account problems, include as much as you can up front — the old account's email or in-game name, and the game — since that is what the team needs to act. There is no promised reply time. You can also email support@espodium.com.

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